CALL CENTER AGENT

at NAIKA Technologies
Location Abu Dhabi, United Arab Emirates
Date Posted July 10, 2019
Category ADMIN JOBS
Job Type Full-time

Description

We needed eligible candidates for the post of call Center Agent in Abu Dhabi. Applicants who are interested can send resume.

Industry: BPO

Job Details:

  • Receives and responds to inquiries/complaints regarding the Business Unit’s services, and ensures it is resolved in a timely manner.
  • Promotes good customer relations by providing customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Assists in preparing reports pertaining to business development and sales to the senior management whenever required.
  • Keeps in touch with existing customers to take feedback about services being delivered, their future needs, information about competitors’ activities (pricing and offers), etc.
  • Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information.
  • Re-directs customer inquiries to appropriate personnel within the company and who can assist in resolving the complaints/issues.
  • Follows up with relevant internal teams to resolve customer complaints and respond to any queries.
  • Analyses customer feedback and ensures necessary action is taken on improvement areas.

Job Requirements:

  • Basic Education.
  • With at least two year experience in a BPO industry.
  • With experience in sales is an advantage.
  • Must have an excellent communication and written skills.
  • With experience in handling either inbound or outbound calls.
Drop files here browse files ...