TECHNICAL SUPPORT ENGINEER

at Ashiana Technologies
Location Dubai, United Arab Emirates
Date Posted June 11, 2019
Category INFORMATION TECHNOLOGY JOBS
Job Type Full-time

Description

We needed candidates for the post of Technical Support Engineer in Dubai. Applicants who meets job requirements can forward resume.

Industry: Information Technology and Service

Job Details:

  • Reproducing issues in-house and responding back in a timely manner.
  • Resolve customer’s issues via the telephone, email or Webex session.
  • Escalate issues in a timely manner according to Standard Operating Procedures.
  • Regular follow ups with customers with recommendations, updates and action plans.
  • Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
  • Focus on an area of technical specialization and attend technical trainings.
  • Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.

Job Requirements:

  • Bachelor’s Degree / Diploma in Engineering / Computer Science.
  • Candidate with experience in providing voice based Technical Support is a key requirement.
  • Experience with server configuration a plus: Windows Server 2008 / 2003, Linux Forms (Ubuntu, Fedora, Red Hat, OpenSuse), Web server platforms (IIS, Apache)
  • Excellent verbal and written communication skills; is able to explain technical topics in simple terms; is able to think quickly and react to client-impacting situations.
  • Understanding of mobile device communication and web application structure.
  • Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
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