|Location||Dubai, United Arab Emirates|
|Date Posted||June 11, 2019|
INFORMATION TECHNOLOGY JOBS
We needed candidates for the post of Technical Support Engineer in Dubai. Applicants who meets job requirements can forward resume.
Industry: Information Technology and Service
- Reproducing issues in-house and responding back in a timely manner.
- Resolve customer’s issues via the telephone, email or Webex session.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Regular follow ups with customers with recommendations, updates and action plans.
- Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Focus on an area of technical specialization and attend technical trainings.
- Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
- Bachelor’s Degree / Diploma in Engineering / Computer Science.
- Candidate with experience in providing voice based Technical Support is a key requirement.
- Experience with server configuration a plus: Windows Server 2008 / 2003, Linux Forms (Ubuntu, Fedora, Red Hat, OpenSuse), Web server platforms (IIS, Apache)
- Excellent verbal and written communication skills; is able to explain technical topics in simple terms; is able to think quickly and react to client-impacting situations.
- Understanding of mobile device communication and web application structure.
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.